Refund policy

At Good Goodies, we take great pride in the quality and freshness of our snacks. Due to the perishable nature of food products, we maintain a strict policy to ensure the highest hygiene and safety standards for all our customers.

1. No Returns or Refunds

Given that our products are edible food items, we do not offer returns or refunds on any purchases made through our website, third-party marketplaces, or other sales channels. All sales are considered final once the order is placed.

2. Damaged or Wrong Products

We strive to ensure your order reaches you in perfect condition. However, if you receive a damaged, tampered, or incorrect product, we are here to help.

To be eligible for a resolution (such as a replacement), you must:

  • Contact our support team at support@goodgoodies.co.in within 24–48 hours of receiving the package.

  • Provide a clear unboxing video and photos of the package exactly as it was received.

  • Keep all original packaging materials, including the outer box and invoices, intact for verification.

3. Verification Process

Once you reach out to us with the required documentation, our team will review the details. Please note that without a recorded unboxing video, we will be unable to process any claims for damages or missing items.

If the claim is verified, we will arrange for a replacement of the specific items at no additional cost to you.

4. Cancellation Policy

Orders cannot be cancelled once they have been processed or dispatched from our facility.